Receptionist

The position will be primarily responsible managing first line soft services to the site(s) including reception, mail operations with the objective to drive a high-end customer service experience to fulfill our Client’s internal and external customers, visitors and/or third-party vendors.

Overall, the role will be accountable for a variety of specific and/or specialized activities including but not limited to: the site supplies inventory control and management, support administrative tasks associated to Facilities Services, Front desk scope of work, business center and mail services as well as building inspections/work orders.

**Roles & Responsibilities**
- Address and fulfill Client associates’ inquiries in a polite and timely manner.
- Lead and coordinate the reception and business center teams and closely work with the FM team to drive events requirements related to spaces set up.
- Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
- Support weekly and monthly building inspections in alignment with the Site FM.
- Support work orders resolution - interfacing with internal customers to promptly fulfill their requirements per applicable service level agreements
- Support Travel/Visitors while interfacing with the local FM team and Organization Units to gathering and communicating up to date information to the reception and business center staff.
- Assist in organizing internal and external Client events.
- Manage the quality of conferencing facilities and engage with the local FM team whenever issues arise.
- Support local procurement needs working closely with the regional Sourcing and Procurement team.
- Provide support and coverage for Facilities Manager when appropriate and/or required as per assigned by the Client.
- Responsible for all other duties and tasks as assigned
- Pro-actively identify opportunities to continuously drive effectiveness and efficiencies within the Site Facilities operations focusing on its primary responsibilities.
- Ensure compliance with client’s and JLL EHS, Security, Business Conduct principles and key performance indicators.
- Fulfill information or guidance requirements from Client’s associates
- Ensure sufficient supplies inventory stocks availability on an ongoing basis, please orders for re-stocking purposes and keep control over consumptions trends to identify efficiency opportunities in the process.
- Ensure visitors comply with Client’s external visitation registration system following the established process and security policies.
- Support and assist internal customers on how to book meeting or conference rooms, check availability and different access/permissions.
- Assist with vendor management, contracting and on-boarding processes.

**Requirements**:
**Academic Background**:
Technical or University degree or; an equivalent number of years of education and/or working experience in the hospitality, Corporate Office environment or related fields.

**Experience**:
Zero to three years of experience performing similar activities.

**Skills**:

- Details orientation with ability to analyze, problem solve, organize and manage multiple priorities.
- Demonstrated follow up skills in a fast-paced changing environment.
- Ability to build strong relationships and influence others while working in a cross functional environment.
- Ability to forge and relationship building across various internal departments within an organization.
- Written and verbal communication and organizational skills.
- Time management and ownership of deliverables.
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
- Must be highly motivated and able to work independently
- Have a flexible work schedule

**Languages**:
Fluent in Spanish and B2 in English.