IT Operations Management, Sr Functional Analyst

**Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe**

**Primary purpose of the position**:
**Essential Responsible Areas**:

- Leads efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.
- Partner with business analysts and respective cross-functional business groups (e.g. Finance, HR, IT, etc...) to elicit functional and non-functional requirements
- Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), use cases, GUI, screen and interface designs).
- Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
- Participate in defining the integration between proposed development projects and existing systems, software and hardware.
- Collaborates with other divisions IT leads as well as other stakeholders to align solution in support of the business’ tactical and strategic plans. Aligns IT goals with business needs.
- Researches emerging technologies and recommend technologies that will increase cost effectiveness, improve flexibility or better support business requirements.
- Work closely with third-party vendors including software providers, implementation partners, and consultants
- Partner with key strategic solutions partners for small and large scale engagements to help develop the vision of the technology service
- Mentors other analysts on the team by providing guidance and hands-on solving of complex problems.
- Administer, configure, and manage enterprise monitoring solutions, including Broadcom’s UIM, Spectrum, and other monitoring tools, ensuring system reliability and proactive incident detection.
- Provide technical expertise in job scheduling tools such as AutoSys and support processes related to Network Operations Center (NOC) activities, including monitoring, escalation, and incident response procedures.
- Build, configure, administer, and maintain the Configuration Management Database (CMDB) and related technologies such as the Common Service Data Model (CSDM), Service Mapping, and Discovery solutions
- Support and maintain call management systems (CMS), develop and update technical procedures, collaborate with cross-functional teams, and deliver training to ensure operational excellence and knowledge transfer.

**Position Requirement & competencies**:
**Professional & Education Qualification**
- Broad training in a related field usually acquired through college level education. Bachelor’s degree in relevant field required.
- Job related experience for 5+ years minimum. 5+ years development experience implementing solutions for complex systems supporting business processes. 3+ years of leadership.
- Experience in driving software and technology solutions in large, complex organizations.
- Experience leading cross-functional teams and projects to drive business improvements
- Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.

**Skills**
- Ability to be flexible about project changes and dynamically mitigate risks in the moment with mid-course corrective action
- Ability to manage and prioritize multiple, complex projects simultaneously
- Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters
- Excellent verbal and written communication skills
- Strong estimation skills and techniques required.
- Proven project planning and management skills.
- Ability to analyze and interpret data and make recommendations.
- Strong analytical skills with the ability to learn new things
- Strong expertise in technical system administration, including configuration, implementation, and ongoing management of enterprise monitoring tools (e.g., Broadcom UIM, Spectrum), job scheduling platforms (e.g., AutoSys), and CMDB-related technologies (e.g., CSDM, Service Mapping, Discovery)
- Proven ability to develop and maintain technical procedures, deliver targeted training to support teams, and collaborate effectively across operational areas such as the Network Operations Center (NOC) and Call Management Systems (CMS)

**Knowledge**
- Working knowledge of the following areas: system and business principles, practices, nomenclature, and procedures, generally accepted managerial practices and procedures, programming, systems design, computer operating system