Call Support

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Benefits:

- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $304 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations
- About the Role:
Our call support associates are primarily responsible for contacting roadside assistance service providers and securing service for our customers.

In this role, you work with a sense of urgency and professionalism to ensure that a roadside service provider is dispatched effectively and efficiently, avoiding any unnecessary delays in rescuing the customer and meeting their expectations.

**Key Responsibilities**:

- Employ probing questions and actively listen to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction
- Acquire service providers and provide information to enable a fast, efficient rescue
- Provide high level of service.

**Functional Skills**:

- Strong empathy skills and a ‘heart’ for helping others
- Fully Bilingual (English/Spanish)
- Excellent level of communication skills (both written and verbal)
- Flexible and adaptable to business requirements for changes needed to service the customer.
- Ability to prioritize and multi-task.

**Education and Experience**
- High school diploma or equivalent experience
- 2-3 years of customer service experience preferred

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.**

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.