Call Center Quality Assurance Analyst Jr

Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

Job Title: Quality Analyst Manager Location: Onsite in Zona Centro, Tijuana, Baja California, Mexico Company: CyberCity Call Center Hours: Monday to Friday from 9 AM to 6 PM Compensation: Basic package of 5k plus bonuses. About Us: We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with...

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and...

**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/07/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Quality Assurance Analyst is responsible for monitoring and evaluating...

Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...

Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...