Sales and Customer Support Representative

hace 4 días

Ciudad de México CrewBloom A tiempo completo

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.
The starting rate for this role is 6 USD per hour.
**Schedule**: 6 days a week (Monday-Sunday)
Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support
**Project Duration**:

- 5 weeks (with potential for extension based on performance and project needs)

**Responsibilities**:

- Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
- Provide accurate information, resolve customer inquiries, and assist with product-related questions
- Engage customers in a friendly, professional manner to promote products and drive sales
- Coordinate with the team to ensure 24/7 message coverage
- Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
- Track and document customer interactions and feedback accurately

**Requirements**:

- Proven experience in B2C customer support or sales
- Strong written communication skills with a customer-first approach
- Ability to multitask and stay organized under pressure
- Proficiency in WhatsApp and other messaging or CRM tools
- Flexible availability to work rotational shifts, including weekends
- Has prior experience in sales and customer support, or customer assistance at music festivals or large events
- Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

**Minimum Technical and Work Environment Requirements**:

- Internet Connection:

- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:

- Desktop or laptop equipped with at least:

- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:

- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:

- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.

**Benefits**:

- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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