Encore Representative

**Position Summary**

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

**Specific Job Summary**

Survey’s Vacation Ownership tour guests prior to exiting the tour. Presents to and offers the non-purchasing guest the opportunity to purchase the Encore vacation package in order to experience prior to purchasing membership.

**Expected Contributions**
- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:

- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.

**Specific Expected Contributions**
- Prepares each day to meet hotel and resort guests as a professional Corporate Representative by appropriate dress, grooming, approved and organized sales materials.
- Adheres to department policies, procedures, and performance guidelines. Meets or exceeds established sales goals within guidelines.
- Surveys non-purchasing tour guests and presents package information according to department training specifications and direction of management.
- During survey questions, recognizes opportunity and when appropriate, enables guest to again consider purchasing vacation ownership before exiting. Completes the sale as directed by management.
- Uses approved sales presentation and support materials effectively and exclusively.
- Invites the guest to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the Package.
- Completes all appropriate Explorer Package Holder documents and follows all approved closing and settlement procedures.
- Maintains the highest level of company and competition product knowledge by attending all required training sessions.
- Adheres to all established Sales, Marketing, and corporate policies, procedures, and position requirements for licensures, certifications.

Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.
- College Degree and/or Hotel Management degree preferred.
- Bilingual, ability to speak English and Spanish, fluently.
- Work ethic and integrity in presenting the product as per company guidelines, with no deviation.
- Exceptional customer service orientation and skills.
- Excellent written and verbal communication skills.
- Excellent Computer skills, including but not limited to Microsoft Office.
- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
- Show respect and sensitivity for cultural differences; promote a harassment-free environment.
- Be consistently at work and on time; Arrive at meetings and appointments on time.
- Proven time management skills.
- Proven ability to work in a team environment and interact with all levels of the organization.
- Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays and/or a six
- or seven-day work schedule will be required.
- Stands, sits, or walks for extended periods. Ability to climb stairs.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.

**Competencies, Basic Skills, and Personal Characteristics**

**Building Relationships**
- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
- Applied Learning - Seeking out and m