Encore Representative

**Position Summary**As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.**Specific Job Summary**Survey’s Vacation Ownership tour guests prior to exiting the tour. Presents to and offers the non-purchasing guest the opportunity to purchase the Encore vacation package in order to experience prior to purchasing membership.**Expected Contributions**- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.- Assists more senior associates in achieving business results by:- identifying opportunities to enhance the effectiveness of business processes.- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.- participating in setting department operating plans.- recognizing and celebrating team successes.- achieving results against budget within scope of responsibility.- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.- Performs other duties as appropriate.**Specific Expected Contributions**- Prepares each day to meet hotel and resort guests as a professional Corporate Representative by appropriate dress, grooming, approved and organized sales materials.- Adheres to department policies, procedures, and performance guidelines. Meets or exceeds established sales goals within guidelines.- Surveys non-purchasing tour guests and presents package information according to department training specifications and direction of management.- During survey questions, recognizes opportunity and when appropriate, enables guest to again consider purchasing vacation ownership before exiting. Completes the sale as directed by management.- Uses approved sales presentation and support materials effectively and exclusively.- Invites the guest to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the Package.- Completes all appropriate Explorer Package Holder documents and follows all approved closing and settlement procedures.- Maintains the highest level of company and competition product knowledge by attending all required training sessions.- Adheres to all established Sales, Marketing, and corporate policies, procedures, and position requirements for licensures, certifications.Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.- College Degree and/or Hotel Management degree preferred.- Bilingual, ability to speak English and Spanish, fluently.- Work ethic and integrity in presenting the product as per company guidelines, with no deviation.- Exceptional customer service orientation and skills.- Excellent written and verbal communication skills.- Excellent Computer skills, including but not limited to Microsoft Office.- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.- Show respect and sensitivity for cultural differences; promote a harassment-free environment.- Be consistently at work and on time; Arrive at meetings and appointments on time.- Proven time management skills.- Proven ability to work in a team environment and interact with all levels of the organization.- Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays and/or a six- or seven-day work schedule will be required.- Stands, sits, or walks for extended periods. Ability to climb stairs.- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.**Competencies, Basic Skills, and Personal Characteristics****Building Relationships**- Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.- Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.- Applied Learning - Seeking out and m