Customer Support Associate Ii

hace 2 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II

Join our DCD divison as a Customer Support Associate.

This positions is involved with supporting our sales teams in US in a BackOffice capability.

**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Backlog Management
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the diverse teams to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**
- Typically requires a 4 year degree and 3-4 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field
- Knowledge on ERP systems such as SAP or Oracle.
- Knowledge on CRM: Salesforce
- Desired experience working with Citrix
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.

**What's In It for you?**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $22,000.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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