Consumer Care Analyst

hace 1 semana

Ciudad de México Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

**How you will contribute**

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
- Social media operations
- Recall management
- Project management
- Thinking strategically, managing projects independently, and being consumer focused
- Developing people and interpersonal/team building/motivational skills
- Analytical and quantitative skills
- Communicating effectively, verbally and in writing**No Relocation support available**:
**Business Unit Summary**:
**Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as **_Trident _**, **_Oreo _**, **_Philadelphia _**, and local jewels like **_Clorets _**and **_Bubbaloo _**. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Marketing Excellence

Marketing

  • Consumer Care

    hace 3 semanas

    Ciudad de México l'Oréal A tiempo completo

    Do you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together!**About L'Oréal**:As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a diverse...

  • Consumer Relations Analyst

    hace 2 semanas

    Ciudad de México Reckitt A tiempo completo

    Want to build a culture that puts quality first? As Consumer Relations Analyst you’ll have the freedom to set the highest standards.**Consumer Relations Analyst****Ciudad de Mexico, Ciudad de Mexico****Competitive Salary & excellent benefits package**Our customers are at the heart of everything we do. Supporting us in all interactions and building positive...

  • Consumer Relations Analyst

    hace 2 semanas

    Ciudad de México Reckitt A tiempo completo

    Want to build a culture that puts quality first? As Consumer Relations Analyst you’ll have the freedom to set the highest standards. **Consumer Relations Analyst** **Ciudad de Mexico, Ciudad de Mexico** **Competitive Salary & excellent benefits package** Our customers are at the heart of everything we do. Supporting us in all interactions and building...

  • Ar & Credit Analyst

    hace 5 días

    Ciudad de México Edgewell Personal Care Brands A tiempo completo

    Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster...

  • Health Care Business Analyst

    hace 6 días

    Ciudad de México Tata Consultancy Services A tiempo completo

    Role : Health care Business Analyst Location : (Guadalajara, Queretaro, Monterrey, Mexico City) Years Of Experience : 6+ Years Required Skills & Qualifications Healthcare industry experience preferred. Proven experience as a Technical Business Analyst on large program initiatives. Strong understanding of Pega CDH (preferred). Ability to articulate technical...

  • Health Care Business Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo

    Role : Health care Business AnalystLocation : (Guadalajara, Queretaro, Monterrey, Mexico City)Years Of Experience : 6+ YearsRequired Skills & QualificationsHealthcare industry experience preferred. Proven experience as a Technical Business Analyst on large program initiatives. Strong understanding of Pega CDH (preferred). Ability to articulate technical...

  • Jr. Consumer Data Inisights

    hace 3 semanas

    Ciudad de México NielsenIQ A tiempo completo

    **Company Description**At NIQ, you’ll be part of an industry-leading company with a truly global and multicultural team—filled with exceptionally talented individuals who come together to deliver outstanding results for both clients and colleagues.We are currently seeking a Junior Innovation Analyst to join our BASES Customer Success Team. In this role,...

  • Senior Consumer Shopper

    hace 2 semanas

    Ciudad de México Essity A tiempo completo

    **Senior Consumer Shopper & Market Insights Analyst**:**About the Role**:Support, conduct and analyze market research studies (e.g. competitor, market, digital campaign analysis, category, customer, consumer, and shopper) to provide accurate and timely information and relevant insights for strategic and operational decisions.We're looking for people who...

  • Sr. Brand Specialist, Consumer Electronics

    hace 2 semanas

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of account management, project or program management or buying experience - 2+ years of market research analyst, product manager, or equivalent experience - 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience -...

  • Sr. Brand Specialist, Consumer Electronics

    hace 2 semanas

    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of account management, project or program management or buying experience - 2+ years of market research analyst, product manager, or equivalent experience - 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience -...