Empleos actuales relacionados con Consumer Care - Ciudad de México - l'Oréal
-
Consumer Care
hace 4 días
Ciudad de México, CDMX l'Oréal A tiempo completoDo you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together! **About L'Oréal**: As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a...
-
Manager, Consumer Care
hace 5 días
Ciudad Apodaca, Nuevo León, México Whirlpool Corporation A tiempo completoRequisition ID:69838About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand...
-
Manager, Consumer Care
hace 5 días
Ciudad Apodaca, Nuevo León, México Whirlpool A tiempo completoRequisition ID: 69838 About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand...
-
Manager Consumer Insights
hace 2 semanas
Ciudad de México Energizer A tiempo completoWhat you'll love about this job: - Fully remote - Supports various functions in the organization such as Marketing, Commercial and R&D (research and development) - Ability to support directional business moves through analytical recommendations This is Energizer Holdings, Inc.: Energizer Holdings responsibly creates products to make lives easier and more...
-
Jr. Consumer Data Inisights
hace 4 días
Ciudad de México NielsenIQ A tiempo completo**Company Description** At NIQ, you’ll be part of an industry-leading company with a truly global and multicultural team—filled with exceptionally talented individuals who come together to deliver outstanding results for both clients and colleagues. We are currently seeking a Junior Innovation Analyst to join our BASES Customer Success Team. In this...
-
Nola Marketing Head
hace 2 semanas
Ciudad de México Edgewell Personal Care Brands A tiempo completoEdgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster...
-
Customer Care Specialist
hace 3 semanas
Ciudad de México Data Impact A tiempo completo**Job Description**:**Data Impact**The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily which we...
-
Performance Marketing Lead
hace 2 semanas
Ciudad de México DoorDash Mexico A tiempo completo**About the Team**:DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we're looking for an experienced...
-
Brand Manager
hace 2 semanas
Ciudad de México Lilly A tiempo completoAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Ar & Credit Analyst
hace 2 semanas
Ciudad de México Edgewell Personal Care Brands A tiempo completoEdgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster...
Consumer Care
hace 1 mes
Do you love your work and the people you collaborate with? At L'Oréal, we believe that when passion meets purpose, incredible things happen. Join the #1 Beautytech company and let's build the future of beauty together**About L'Oréal**:As a true beauty powerhouse, L'Oréal is dedicated to providing the right product to the right consumer, through a diverse range of channels. Whether it's in supermarkets, pharmacies, hair salons, perfumeries, or online, L'Oréal offers a vast portfolio of brands to meet every beauty need.**Here's a glimpse into our selection process**:**Exploratory Interview**: If your profile aligns with our requirements, you'll be invited to a one-on-one exploratory interview with a recruiter. This is an opportunity for us to get to know you better, understand your background, and discuss your career aspirations.We're searching for our next Consumer Care & Social | Senior Manager - LATAMKEY JOB ACCOUNTABILITIESVendor Management- Oversee and manage the third-party vendor responsible for operating Consumer Care teams across Latin America in partnership with the Countries’ Consumer Care Leads.- Performance KPIs monitoring, and ensuring adherence to service level agreements (SLAs).- Analyze performance data, identify areas for improvement, and develop action plans to enhance efficiency and effectiveness- Regularly assess vendor performance and identify areas for improvement, collaborating with the vendor to implement corrective actions and optimization strategies.Consumer Experience Strategy- Responsible for developing and implementing the overall LATAM Consumer Experience Strategy- Collaborate with different countries and with cross-functional teams (Marketing, Communications, etc.)- Champion consumer-centricity within the organization.- Provide guidance and is the focal point in LATAM for eventual crisis with consumersProject Management- Lead and execute various Consumer Care projects across LATAM- Manage timelines, resources, and communicate project status updates to stakeholders.- Standardize processes across countries, optimize workflows, identify needs and opportunitiesCommunity Management Strategy- Responsible for developing and standardizing Community Management operations (Social Media Interaction) across all LATAM Countries.- Collect feedback from Countries, connect with the Global Care Team team, and provide guidance to the vendor on handling consumer interactions.- Build partnerships with other teams to boost social media and interactionsPROFESSIONAL & TECHNICAL COMPETENCIES**Consumer Care Expertise**: Minimum of 5 years of experience in Consumer Care, Customer Service, or a related field, with a deep understanding of best practices and industry trends.**Vendor Management Experience**: Proven track record of successfully managing third-party vendors, including contract negotiation, performance monitoring, and relationship building.**Project Management Proficiency**: Demonstrated ability to manage multiple projects simultaneously, from initiation to completion, within budget and timeline constraints. Formal project management certification (e.g., PMP) is a plus.**LATAM Market Knowledge**: Solid understanding of the diverse cultural landscape and consumer behaviors across Latin American markets.**Fluency**: Fluency in Spanish and English is required. Portuguese is highly desirable.**Analytical Skills**: Ability to analyze data, identify trends, and draw actionable insights to improve performance. Proficiency in using reporting and analytics tools is essential.**Community Management Experience**: Familiarity with social media platforms and best practices for managing online communities. Experience responding to consumer inquiries and feedback on social media.SOFT SKILLS**Excellent Communication Skills**: Ability to communicate effectively with diverse audiences, including internal stakeholders, external vendors, and consumers across different cultures**Interpersonal Skills**: Ability to build strong relationships with internal and external stakeholders, fostering collaboration and teamwork.**Problem-Solving Skills**: Ability to identify and resolve complex issues effectively, proposing creative solutions and implementing corrective actions.**Leadership Qualities**: Demonstrated ability to lead and motivate indirect teams, providing guidance and support to achieve shared goals.**Adaptability**: Ability to adapt to changing priorities and navigate ambiguous situations in a fast-paced environment.**Cultural Sensitivity**: Demonstrates respect and understanding for diverse cultural norms and values.Don't miss this opportunity to dive into the world of beautyAt L'Oréal, we're committed to equal opportunities and growth for all talent. We believe a diverse work environment at all levels fosters innovation and deepens our understanding of the business.
