Customer Service Representative

hace 1 semana

Pachuca, México PlacidWay A tiempo completo

**Responsibilities**
- **Customer Follow-up**:

- **Understand customer needs**:

- **Process new customer requests**:

- **Review and answer online chats**:

- **Review and answer company WhatsApp messages**:

- **Customer Management**:

- **Create working relationships with customers**:

- **Provider exceptional customer service**:

- **Delight customers with professionalism, relationship, and results**:

- **Coordinate active communication between patients and providers**:

- **Train the customer team on basic functions of our CRM.**:

- **Customer Pipeline Management**:

- **Prioritize customer requests based on needs**:

- **Contribute towards meeting monthly customer goals**:

- **Identify challenges and resolve issues related to coordination efforts**:

- **Communicate clearly and professionally both verbal and written**:

- **Represent the company and its products in an ethical and professional manner**

**Required Skills**:
**-Timing - 9AM - 6PM MST or 9AM - 6PM CEST**

**-Proficient in oral and written English and communication**

**-Ability to analyze information professionally**

**-Effective listener and understanding customer expectations**

**-Ability to work remotely, reaching international customer base**

Application Question(s):

- Provide an example of a time when you proactively addressed a client's need.
- What are your salary expectations?

**Language**:

- English (required)

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