Customer Service Representative

hace 6 días

Greater Pachuca de Soto Area, México 1840 & Company A tiempo completo

About The Job
Customer Service Representative – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Job Details

  • Employment Type: Contract Employee
  • Department: Customer Service/Support
  • Job Level: Entry Level
  • Experience: 1 Years

Required Skills

  • General Skills: Call Center Operations
  • Soft Skills: Communication, Time Management, Relationship Building, Active Listening

Responsibilities
Customer Service Agents will handle order entry and resolution with precision and professionalism.

Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and for CRM and escalation handling.

Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.

Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.

Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.

Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications
English proficiency level - C1

At least (6) months experience in customer service role, 1 year preferred

Excellent telephone etiquette and ability to speak confidently and persuasively with customers.

Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.

Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.

Ability to work independently

Basic computer and keyboarding skills

Knowledge of internet and e-mail required

Typing Skills (20 WPM+)

Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills

Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations
Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Additional Requirements

  • Tech Requirements: Windows or Mac
  • Language: English

About The Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

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