Service Delivery Manager

hace 1 día


Desde casa, México HandCloud A tiempo completo

Remoto

Objetivo del puesto
Take the leadirship on the delivery of services for the hcoders Business Unit, stabilishing processes and best practices to monitor, meassure and deliver the expected results on time for our customers.

**Requisitos**:
**Gender**: Indistinct

**Escolaridad**: Degree in business administration, international business, marketing or related

**Experiência**: +3 years en puesto similar

**Inglés**: Advanced

Experience in dealing with third-party-provided services

In-depth knowledge of escalation procedures, incident management to service delivery

Capacity to train and guide junior team members

Solid resource planning and problem-solving skills

+3 YOE in service delivery for IT or Software Development

+3 YOE of business development, direction or similar

Proficiency in leading both physical and remote teams

Experience in technical or delivery roles of the SDLC

Operational ability in a diverse, large-scale environment

Expertise in people management and leadership

Ability to manage and prioritize tasks efficiently

Readiness to demonstrate a proactive attitude

Funciones

Ensure that projects and services are delivered to specification

Secure and maintain project resources and actively manage project/resource plan

Responsible of the Service Delivery for the hcoders SDC

Co-responsible of the retention of talent for the hcoders SDC

Provide leadership oversight on critical internal projects and continuous improvements

Roadmap strategy - Align the business unit with the overall company strategies

Identify Project/Service Risk and issues developing appropriate mitigation strategies

Proposes and develops strategic partnerships

Create and implement the right strategies to generate a full sense of belonging

Ensure that the hcoders values and good practices thrive on your team

Competencias
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty
Leadership
Responsibility
Work on pressure
Commitment
Innovation
Discipline
Communication
Honesty



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