Marketplace Operations Senior Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Role Responsibilities:

- Ownership of strategies to improve driver and passenger engagement, loyalty and retention.
- Be able to identify and solve marketplace issues.
- Create new initiatives to efficiently balance our marketplace.
- Constant data analysis to understand day-to-day behavior of our drivers, passengers and our competition
- Optimize the efficiency KPIs through operation tools and programs based on the robust data analysis
- Collaborate with several supporting areas like marketing, product, and user research to place the user’s experience at the core of the driver experience.
- Execute with autonomy and make decisions under the established processes or conditions

Role Qualifications:

- At least 3+ years of data analytics, business consulting, investment banking or operations management experience.
- Data science, engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment
- Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in analytical or operational roles is preferred.
- Advanced knowledge in Excel is a must
- Demonstrated experience using programming languages or tools for data extraction and analysis such as SQL (a must), Python, Alteryx, Power BI, Tableau, etc.
- Great attitude and hands-on approach. Provide guidance to juniors on specific tasks
- Proven to be self-motivated, self-directed and eager to take ownership of tasks
- Proficiency in English & Spanish
- Strong verbal and written communications skills.
- Detail-oriented, hands-on and strong teamwork mindset. Self-motivation with a strong affinity for problem solving, driving action, and strong project ownership. Proactively interact with other functions, cooperate with each other effectively

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_