IT Helpdesk Specialist

hace 7 días

Ciudad de México EarnIn A tiempo completo

**About EarnIn**:
As one of the first pioneers of earned wage access, our passion at Earnin is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to $15 billion in earnings.

We're fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We're growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.

**Position Summary**:
EarnIn is hiring for a IT Helpdesk Specialist to assist with a variety of IT related services and processes across the company. Our salary ranges are determined by role, level, and location. This is a remote or hybrid position based in Mexico City.

**What You'll Do**:
This role is the main point of contact for mobile device management (iOS + Android + Mac + PC) and device trust (iOS + Android + Mac + PC) in the US then expanding to International. The role will augment Customer Service and User support and raise the bar in user experience for new hires. This position is a dedicated resources to assist new hire onboarding including MDM enrollment (mobile devices + laptops), device trust (mobile + devices), access provisioning, etc. The role will be responsible for following up with new hires ensuring they have proper access, correct environment set up, and issues resolved while providing good experience for existing users. The role will involve regular checkup to ensure all security postures are deployed, configured correctly, up-to-date, and active. The position will also be responsible for enforcing OS updates, vulnerability and ensure security patching are done in timely manner and while providing white-glove service when necessary.

**What We're Looking For**:

- Excellent verbal and written communication skills
- Strong customer service skills and ability to serve as the first point of contact for technical assistance over Slack and Zoom
- Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution
- Working knowledge of Google Workspace, Slack, Jira, GitHub, and Zoom, as well as endpoint security solutions
- Experience managing onboarding and offboarding
- Access provisioning and deprovisioning
- Laptop provisioning and deprovisioning
- Mobile device management and troubleshooting
- Ability to train users on helpdesk processes, including IT and security policies and practices
- Strong teamwork skills and ability to consider the big picture and consequences during decision-making process
- Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills
- Understanding of the importance of documentation

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