Billing & Collections Analyst

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Job Title: Billing & Collection Specialist

Department: Finance

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

This role involves coordinating with various departments to resolve billing issues, maintaining financial records, and providing excellent customer service to clients.

Responsibilities

The following represents the primary responsibilities of the position. Other duties may be assigned as needed.

Billing & Cash Application:

- Process billing transactions in ERP and Medical Billing System, ensuring accuracy and compliance with company policies.
- Investigate and resolve disputes or discrepancies related to billing and payments.
- Work closely with the Sales, Finance, and Customer Service teams to address issues.

Collaboration & Problem-Solving:

- Collaborate with internal teams to ensure seamless financial operations.
- Provide exceptional customer service to internal and external stakeholders.

Reporting & Compliance:

- Ensure compliance with company policies, industry regulations, and legal requirements.
- Maintain accurate records of all transactions and prepare reports as needed.
- Assist in month-end closing activities and audits.

Key Decision Rights
- Escalation and Audit.
- Perform activities and tasks per job profile and experience.
- Escalate issues and concerns timely.

Required Leadership/Interpersonal Skills & Behaviors
- Organization and attention to detail.
- Strong data entry and communication skills.
- Interpersonal skills.
- Cross-functional collaboration and multicultural awareness.
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Ability to perform under pressure and meet tight deadlines.

Required Skills and Competencies
- Proven track record for improving process efficiencies and solving problems.
- Excellent communication skills both written and verbal, and internal personal skills
- Excellent analytical and problem solving skills.
- Extremely attentive to detail.
- Exceptional organizational skills.
- Transition organizations and management of change
- Proficiency in ERP and financial systems SAP and Microsoft Excel.
- Experience with Medical Billing preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of industry regulations, compliance standards.

Education and Experience
- Education: High school diploma required; associate’s or bachelor’s degree in Finance, Accounting, or Business preferred.
- Experience: 1-3 years in billing, accounts receivable, preferably in a corporate or healthcare/MedTech environment preferred.
- Strong communication, problem-solving and analytical skills.
- Proficiency in ERP systems (e.g., SAP) and Microsoft Excel.
- Detail-oriented with excellent time management and organizational skills.

Additional Information
- The position is hybrid work at our Guadalajara Office.
- Minimal travel required