Warranty Administrator

**STONERIDGE** **Solicita**: **Warranty Administrator (Indirect)** **Descripción y Requisitos** **ROLE OVERVIEW**: **The Warranty Admin is responsible for maintaining and supporting the warranty system in a timely, well documented and organized manner including but not limited to part return** **trackers; internal and external reporting; and warranty claim and cost recoveries. They will be a "power user" on the Customer Portals for warranty. They must comply with quality system and documentation requirements. They will escalate issues as needed. All while working as part of cross functional teams often including customers.**: **JOB RESPONSIBILITIES**: **With a focus on continuous improvement and a reduction in warranty costs while meeting**: **timing requirements**: - **Develop and maintain a warranty part return log including the receipt and "status" through closure of analysis** - **Maintain and/or assist with internal and customer reports for warranty (for example**: - **Monthly dashboard; 8Ds; **Stellantis** - QMTS; Paynter Charts; etc.)** - **Support the warranty and quality team as needed for warry reviews, corrective actions, and reporting** - **Power User of Customer Portals (for example: Ford GSAR; **Stellantis** PRAS+; GM Part link; etc.): monitor due dates; input responses; and pull reports.** - **Review customer warranty cost recoveries for validity and report results to meet customer deadlines** - **Assist with "Work Orders;" Shipping; Test Requests; RMAs as needed** - **Collect, analyze, interpret and share warranty information appropriately (FAN charts; MIS; etc. ).** - **Monitor customer related warranty data for out-of-control warranty; report and react accordingly.** - **Support Warranty Improvement Teams as needed** **SKILLS**: - **Required**: - **Excellent English verbal and written communication skills** - **2 year degree - Associates required** - **IT/Computer “proficient” to navigate varied complex customer systems.** - **Microsoft Excel or other expertise required for data handling, graphs, analysis, and** - **presentations with the ability to draw conclusions from the analysis.** - **Strong organizational skills.** - **Excellent teamwork with the ability to work globally** - **Self-motivated and Results oriented** Puesto: Calidad**Información Adicional** - Tipo de contrato: Permanente- Salario: Negociable - Pais: MEXICO - Estado o Region: Chihuahua - Ciudad: Ciudad Juarez