Sales Account Coordinator

**Description**

**About Us**

Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.

**Our Culture**

At Moose we are playful with a purpose. Fun is at the heart of everything we do, but we’re also very serious about the important stuff: our people, our values, and the planet:

- We're officially a Great Place to Work
- We're a family.
- We dream big.
- We love diversity.
- We're always learning.
- We prioritise well-being.
- We give back in a big way.
- We're serious about sustainability.
- We bring the fun

Visit our website or our LinkedIn Life page for more information on our amazing brands and people.

**Position Title**:
**Sales Account Coordinator - LATAM**

**Classification**:
Non-Exempt

**Position Status**:
Part-Time

**Reports To**:
Senior International Account Manager - LATAM

**Direct Reports**:
None

**Role Objectives**:
To assist the International Division in achieving key deliverables and sales budgets by providing quality assistance and support.

**Qualifications**:

- A minimum of two years’ experience in a similar role FMCG preferred.
- A relevant tertiary qualification (preferred, but not essential).
- Strong methodical approach with attention to detail.
- Able to show initiative and strong problem-solving skills.
- Good communication and interpersonal skills.
- Basic understanding of Letters of Credit and/or shipping procedures desired.
- Must be bilingual - Spanish and English.

**Responsibilities**:
**Sales Account Support - Latin America Distribution**
- Provide full operational support to Latin America Account Manager distribution market.
- Work directly with Latin America distribution partners providing operational support.
- Work closely with Moose Toys China teams for all operational matters to ensure timely customer service and fulfil requirements - ensure orders processed within 24 hours.
- Escalation point/support China team to manage and vet distributor orders - improve schedules, find solutions wherever possible, ensuring best results for customer.
- Work with global planning to release combined production runs where necessary.
- Manage Moose asset library (Toy box/Chorus) accounts and permission access for customers.
- Work closely with samples team to execute customer’s sample requests and pack dispatch mock samples.
- Adhere to existing global SOP’s and ensure processes are followed
- Manage new customer set up with finance team.
- Follow up customers on outstanding AR statements/debit notes and order payments.
- Support Account Manager with all Toy Fair follow up - executing sample requests and all operational follow up.
- Manage data entry of seasonal pricing and support with reporting
- General admin support where required.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the role. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

**Work Hours**

8:30am - 5:30pm, Monday to Thursday
- 8:30am - 3:00pm, Friday
- 30-minute unpaid lunch break each day.
- Plus, reasonable additional hours due to multiple time-zones.

**Physical Demands**
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone and other office productivity machinery, may need to reach, stoop, kneel to access items
- Must be able to sit at a computer terminal for an extended period of time
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Frequently communicates with other employees and third-parties, must be able to speak clearly and exchange accurate information.
- Regular, predictable attendance is required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

**All Welcome**

**#LI-SK1**

**Primary Location**: MX-MX-Mexico City

**Job**: Operations, Warehousing & Logistics

**Employee Status**: Permanent

**Schedule**: Part-time

**Unposting Date**: 11/Sep/2025, 1:59:00 AM