Project Manager, Technical Service Management

hace 4 días

Tlaquepaque, México Hewlett Packard A tiempo completo

**About the Role**

**Key Responsibilities**

- Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
- Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
- Develop detailed project plans, track progress, and ensure timely completion of milestones.
- Facilitate communication between technical teams, business users, and leadership to align project goals.
- Identify project risks, issues, and dependencies, and implement mitigation strategies.
- Oversee budget, resource allocation, and vendor relationships as needed.
- Ensure compliance with ITIL best practices and organizational governance standards.
- Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
- Provide regular project status updates and reports to stakeholders.
- Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

**Required Qualifications**

**Qualifications & Requirements**:

- Bachelor's degree in Project Management, Business, Information Technology, or a related field (or equivalent experience).
- 10+ years of experience in IT project management, with at least 5 years focused on ServiceNow projects.
- Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification preferred.
- Strong understanding of ServiceNow platform capabilities, ITSM, CMDB, ITOM, and related modules.
- Experience with Agile and SCRUM methodologies and Agile 2.0 / SAFe in ServiceNow.
- Excellent organizational, problem-solving, and leadership skills.
- Ability to manage multiple projects simultaneously and work in a fast-paced environment.
- Strong communication and stakeholder management skills.

**Preferred Qualifications**:

- Experience with large-scale ServiceNow implementations or migrations.
- Familiarity with ServiceNow development processes, integrations, and best practices.
- ITIL v4 Foundation certification.
- Experience managing cross-functional teams and vendor partnerships.

**Personal qualities**

- Integrity
- Teamwork
- Communication
- Customer Focus
- Problem Solving
- Initiative
- Growth Mindset

** Knowledge & Skills**
- Project management
- Project planning
- Information technology (IT)
- Systems integration
- Project management software
- Process improvements
- Infrastructure design
- Security management
- Risk management
- Internal communications
- Contract management
- Project controls

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

**Complexity**
- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

**Disclaimer**

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