Quality Manager

**Career Area**:Manufacturing & Supply Chain**: **Your Work Shapes the World** Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us. **JOB PURPOSE**: This position will supervise personnel responsible for preventing quality problems through the development and maintenance of quality measurement standards. Day to day management of quality inspection team includes priority setting and problem resolution to support production requirements Primary responsibility is to provide support for quality initiatives in facility operations, supplier quality, and materials technology. Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS), day to day management of quality resources, and ensure resources are trained and competent. **JOB DUTIES**: The incumbent is accountable for conformity to global quality processes and reporting to management on QMS process execution. The role is responsible for setting priorities, establishing review schedules for product and equipment quality control, and managing shop floor quality controllers. The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles. The goal of quality assurance is to contribute to the prevention of product defects by eliminating the cause and maintaining quality standards by providing proper inspection gaging tools, procedures and tests. Incumbent and staff are responsible from the planning stage of production where proper tooling, machines and inspection equipment are essential to produce desired quality. Incumbent is responsible for coordinating acceptance criteria used for conducting capability studies of new machine tools being purchased from suppliers or produced locally. Defines method acceptance criteria priorities, alternative equipment and gage certification and recertification. Responsible for procedures such as internal audits, machine capability studies and inspection practices in order to measure plant quality levels, to cause improvement and to reduce costs. Incumbent and staff assist in the proper dispositioning of non-conforming material through analysis of defects and identification of cause. Takes necessary steps to isolate defective material and to ensure uninterrupted shipments to customers if possible. Considerations include scrap, rework or deviation. Incumbent ensures proper procedures are adhered to in "fitness for use" decisions. Serves as the internal certification coordinator responsible for assisting and providing resources to internal certification teams. Attends internal certification meetings at the corporate level. Interfaces with other facility and corporate coordinators and plant contacts for customer/corporate approval of certification. The incumbent is responsible for the training, motivation and development of employees. This position instructs personnel on how to determine the quality of work with the aids of inspection gauges and blueprints. The incumbent provides counsel and advice to employees concerning personal and assigned work problems, recommends merit increases for qualified employees, disciplines employees by writing cautions and discharging or suspending employees, and writes commendations for outstanding employees. These are the tools used by the incumbent to motivate people. Personal contact is made daily with each employee relating to quality problems, safety, housekeeping, etc. The position reports directly to a Quality Manager and is typically responsible for quality associated with a product line or value stream including auditing and certification. The position supervises or manages a work unit of hourly or salaried employees where planning, scheduling, training, monitoring, and reviewing work of subordinates is required, and is responsible for all personnel issues and performance evaluation of subordinates. They will engage with Component Groups, Global Quality resources and Facility Management. Typical internal customers include various contacts in a single geographic a