Order Management Specialist

We are hiring an **Order Management Specialist** toensure accurate and timely processing of Designtex orders to establish and maintain an effective customer experience.

**What You Will Be Doing**:

- Maintain up to date on the Company’s products, to enable timely and accurate assistance to Sales Representatives and customers.
- Setting up of new customer accounts, checking to ensure the account does not already exist and making sure to include all relevant info which is complete and accurate for the new account.
- Ensure timely and accurate order entry, including specifier and pricing information.
- Convert Quotes and Reserves to sales orders.
- Process order changes & updates in an accurate and timely manner.
- Monitor open order report daily and confirm dates for performance to customer expectation and Designtex promise date, keeping schedule to promise.
- Communicate acknowledgement date changes to Sales Support.
- Arranging for fabric cuttings when requested by the customer.Engage in continuous personal improvement to pursue training and knowledge on Designtex products and Processes.

**Wellbeing Means so Much More than Benefits**:
We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.
- Employee Assistance Program, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life. Our team of experts is always available to provide support and guidance to you and your family.
- We offer learning platforms, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.Discounts and perks on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.

**Who You Are**:
**Minimum Qualifications**
- Bachelor's degree in international business or a related field.
- Advanced proficiency in English.
- Basic proficiency in Microsoft Outlook and Microsoft Office.
- 1-2 years of previous experience in any operational area.Experience working collaboratively in a team setting, demonstrating effective communication and teamwork skills.

**Desired Skills and Experience**
- Intermediate proficiency in Excel, encompassing a knowledge of formulas and tables.
- Previous experience collaborating with other regions, such as the US, showcasing your ability to work effectively across different geographical locations.
- Demonstrated proactivity, showcasing your initiative-taking abilities, eagerness to engage with new challenges, and capacity to drive tasks forward independently.
- Thinking out of the box, highlighting your creative problem-solving skills and innovative approach to overcoming obstacles.
- Commitment to continuous improvement, exemplifying your dedication to enhancing processes, workflows, and personal development over time.Innovation, exhibiting your capacity to introduce novel ideas, concepts, or methodologies to improve work outcomes and drive progress within the organization.

**Who We Are**:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

**Why People Choose to Work with Us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

**Our Approach to Hybrid Work**:At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility.

**What Matters to Us**:
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
- If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise_.

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