Customer Service Representative

hace 7 días

Coyoacán, México Solera A tiempo completo

Who We Are

The Role
We are looking for. AutoPoint is hiring Inbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

What You’ll Do
- Be first point of contact for customers calling their local dealerships
- Handle a variety of questions, inquires and requests for customers, using dealership policies as a quide
- Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system
- Effectively communicate with customers while doing so to manage both dealership and customer expectations
- Record customer information and feedback professionally and accurately
- Conduct calls in an efficient and effective manner, remaining professional at all times
- No selling involved

What You’ll Bring
- 6 months or more of call center experience needed.
- Must have the ability to speak clearly and use professional telephone etiquette
- Type accurately and efficiently
- Use active listening skills
- Acknowledge and respond quickly during customer conversations
- Solicit valuable customer feedback
- Appropriately manage difficult customer situations
- Multi-task between scheduling programs, call surveys, and customer conversations

We Offer
- Great pay with benefits
- Flexible schedules, perfect for students
- Fixed schedules, no surprises of reduced hours
- Global company with room for advancement
- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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