CRM Analyst

hace 5 días

Ciudad de México Guerlain A tiempo completo

**Position**:
We are looking to add a CRM Coordinator to our marketing team who will be responsible for managing and optimizing our CRM strategies to improve customer experience and increase retention and loyalty.

**Job responsibilities**:
**Responsibilities**:

- Develop and execute CRM strategies to improve customer satisfaction and retention.
- Analyze customer data to identify opportunities for improvement and segmentation.
- Coordinate targeted and personalized marketing campaigns.
- Collaborate with sales and marketing teams to ensure a consistent and effective experience.
- Monitor and report on the performance of CRM campaigns.
- Maintain and update the customer database.Implement CRM tools and technologies to optimize processes.**Profile**:
**Requirements**:

- Previous experience in a similar CRM role.
- Knowledge of CRM tools (e.g., Salesforce, HubSpot).
- Analytical skills and ability to interpret data.
- Excellent communication and teamwork skills.
- Detail-oriented and ability to manage multiple projects simultaneously.
- Creativity
- Results-oriented
- Intermediate/advanced English

**_GUERLAIN _**
**MAISON***:

- It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

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