Delivery Commercial Operations

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
The Delivery Commercial Operations head is a crucial leadership position within DiDi´s organization. It is a dynamic opportunity to lead the offering of operational delivery solutions to all internal and external clients in all Spanish speaking Latin America. This area is responsible for prioritizing, defining and leading the initiatives to support restaurants, stores and other clients in their Delivery needs. It is a team that requires analytical and operational capabilities as well as strong consultative commercial skills as they will lead the collaboration with senior leaders and internal/external stakeholders.

Role Responsibilities:

- Being the operations leader to negotiate and manage the expectations of all internal and external clients;
- Discussing and agreeing with the commercial team on what can we offer restaurants, retailers and other clients in terms of operational capabilities;
- Managing the key operational projects to improve in-store performance of couriers, delivery expectations and speed;
- Leading strategic planning by setting goals, defining priorities, and allocating resources in collaboration with senior executives and regional stakeholders to ensure alignment between local objectives and global goals;
- Identifying operational inefficiencies and developing actionable plans to enhance processes, optimize performance, and drive continuous improvement;
- Designing frameworks and tools to track progress, measure impact, and ensure accountability across key initiatives;
- Fostering collaboration across teams, including local operations, sales, and functional units, to drive alignment and synergy.

Role Qualifications:

- Strategic Mindset: Ability to analyze, understand and lead the organization towards a path of growth;
- Process Oriented: Breakdown of complex challenges into clear processes for execution;
- Stakeholder Management: Build connections with key leaders within the organization and team members;
- Creative and Curious: Find new ways to solve challenges, build solutions and understand the business;
- Hands On: Ability to do the analysis, check the data and experience the impact relevant decisions have within the industry;
- Great Communication Skills: Communicate in English and Spanish to leaders within the organization and building bridges of collaboration among different teams;
- Team Management and Leadership: Proven team management, building high performing talent and inspiring team members.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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