Business Sys. Analysis Advisor

hace 3 días

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 340414

We are currently seeking a Business Sys. Analysis Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

**Job Overview**

The Business Analyst will focus on analyzing customer needs and designing a world-class customer portal that provides an exceptional user experience and meets the diverse requirements of our clientele. Additionally, this role involves analyzing current business processes, identifying opportunities for automation, and implementing AI-driven technologies to enhance efficiency and improve customer satisfaction.

**Key Responsibilities**
- Conduct thorough analysis of customer needs and requirements. Design a world-class customer portal that enhances user experience and meets customer needs.
- Design and develop IT solutions leveraging AI to optimize business processes across CX, Logistics, Manufacturing and Commercial.
- Change Management: Continue to onboard customers to eCom and portal platforms.
- Provide technical support and training to CSR teams on newly implemented technologies.

**Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, or a related field. Ideally, have **developer background before moving to analyst role**.
- Strong **Business Analysis** (or Product Management) experiences. 5+ years of experience in IT, with a focus on Customer portal, leveraging **web** technologies to improve customer experience and business efficiency. Experience with designing Chatbot desired. Ideally, B2B experience.
- Proven experience in **automating or optimizing business processes** and **implementing IT solutions** in areas of eCom, Customer Portal, Supply Chain, Manufacturing desired.
- Experience in analyzing customer needs and designing user-centric web solutions.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.

**Preferred Skills**
- Familiarity with customer service systems and tools.
- Project management experience.

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