Customer Service Representative

hace 4 días

Querétaro Qro, México Nordson A tiempo completo

The Customer Service Representative position processes transactions routed to Customer Service Tickets queue. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries. **Essential Job Duties and Responsibilities** - Create and manage Warranty, Returns, Credit/Debit, Portal, Tailgate and Consignment orders in SAP in a timely manner according to established goals and standard processes. - Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing. - Job duties include handling internal and external customer requests received via phone. - Abitlity to strictly follow documented Customer Service processes, to ensure to ensure correct billing in AR, and to meet SAT requirements. - Follow correct processes to communicate with other Nordson teams to solve problems and get the information needed for an inquiry. - Ability to learn and use Nordson Ticketing system (C4C) to retrieve and update status of each task assignment - Identify opportunities to enhance and improve their daily tasks - Performs other duties as assigned - Base performance standards against established metrics to drive performance improvements - Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect **Education and Experience Requirements** **Education**: - Bachelors degree preferred. Language - Fluent Spanish - verbal and written - Good command in English - written **Experience**: - Minimum 2 years relevant experience is required - SAP Proficiency **Preferred Skills and Abilities** - Good written and verbal communication skills - Customer focused - Detail Oriented - Good organization skills - Good time management skills - Maintain a high degree of professionalism when dealing with customers and associates - Have a strong desire "to deliver on time" - Have a hands on and "let's get it done" attitude **Working Conditions and Physical Demands** **Office environment. **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. **Travel Required** Minimal - Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law. _ - All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws._

  • Customer Service Representative Team Leader

    hace 5 días

    Querétaro, Qro., México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Customer Service Representative

    hace 1 semana

    Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completo

    EMPRESA CON ENFOQUE EN LA INDUSTRIA DEL EMPAQUE PARA LA FABRICACIÓN DE ETIQUETAS, BUSCA TU TALENTO COMO: **CUSTOMER SERVICE REPRESENTATIVE** - **Funciones**:_ - Fungir como enlace de comunicación entre los clientes y la organización. - Brindar seguimiento y atención a las necesidades del cliente. - Búsqueda de soluciones y anticipación a las...

  • Bilingual Customer Service Representative

    hace 4 días

    Querétaro, Qro., México Speed FC Cart.com A tiempo completo

    **Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...

  • Customer Service Representative

    hace 2 días

    Querétaro City, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Queretaro, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active...

  • Customer Service Representative

    hace 21 horas

    Querétaro, México Tata Consultancy Services A tiempo completo

    **Responsibility**:- Advanced English communication skills,-- Proven Customer Support experience or experience as Client Service Representative,-- Ability to appreciate the customers’ perspective showing empathy,-- Active listening to fully engage the customer with their concerns,-- Ability to multi-task,-- Computer and online navigational ability to...

  • Customer Service Representative

    hace 2 días

    Querétaro City, México Tata Consultancy Services A tiempo completo

    Job Title: Customer Service Representative Job Location: Queretaro Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.

  • Customer Service Representative

    hace 4 horas

    Querétaro City, México Tata Consultancy Services A tiempo completo

    Role: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Queretaro, Mexico• Advanced proficiency in English Key Skills: • Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers' perspective showing empathy.• Active listening to...

  • Customer Service Representative

    hace 1 semana

    Querétaro, México Avery Dennison A tiempo completo

    **Company Description** For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and future business with...

  • Customer Service Representative

    hace 5 días

    Querétaro (municipio), México Tata Consultancy Services A tiempo completo

    Job Role: Customer service Representative Work Mode: Onsite Job Location: Queretaro, Mexico Job Description: - At least 1 - 3 years' of relevant work experience - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Ability to multi-task, organize, and prioritize work

  • Customer Service Representative

    hace 2 días

    Querétaro City, México Tata Consultancy Services A tiempo completo

    Job Role: Customer service Representative Work Mode: Onsite Job Location: Queretaro, Mexico Job Description: At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work