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Application Support Specialist
hace 3 semanas
Join our dedicated team as an **Application Support Specialist**, where you will play a crucial role in managing incidents and analyzing macro and market data for our clients in the financial services sector.
Your expertise will contribute to the timely and efficient resolution of support requests, ensuring we meet our service level agreements. If you are motivated and ready to take on new challenges, we encourage you to apply.
**Responsibilities**
- Manage incidents raised by end users or automatically generated through ServiceNow
- Follow detailed workflows documented in Confluence
- Escalate cases to clients as necessary
- Validate macroeconomic data on financial organization websites
- Handle case-sensitive data while adhering to tight SLAs
- Escalate to L2 support when unable to follow established workflows
- Participate in incident and change management processes
- Perform ad hoc complex requests outside of business as usual tasks
- Update and maintain documentation for support processes
- Analyze macro and market data under tight deadlines
- Assist in managing escalations from Level 1 support
**Requirements**:
- Experience with ticketing systems
- Ability to communicate effectively with external users
- Knowledge of ITIL practices
- Background in financial services or banking sector
- Understanding of macroeconomics or related fields
- Upper-Intermediate English proficiency (B2+)
**Nice to have**
- Experience generating reports under tight deadlines
- Proficiency in handling data analysis
- Familiarity with ServiceNow platform
- Knowledge of incident and change management processes
- Experience working under pressure in fast-paced environments
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
