Application Support Specialist
hace 5 días
Join our dedicated team as an **Application Support Specialist**, where you will play a crucial role in managing incidents and analyzing macro and market data for our clients in the financial services sector.Your expertise will contribute to the timely and efficient resolution of support requests, ensuring we meet our service level agreements. If you are motivated and ready to take on new challenges, we encourage you to apply.**Responsibilities**- Manage incidents raised by end users or automatically generated through ServiceNow- Follow detailed workflows documented in Confluence- Escalate cases to clients as necessary- Validate macroeconomic data on financial organization websites- Handle case-sensitive data while adhering to tight SLAs- Escalate to L2 support when unable to follow established workflows- Participate in incident and change management processes- Perform ad hoc complex requests outside of business as usual tasks- Update and maintain documentation for support processes- Analyze macro and market data under tight deadlines- Assist in managing escalations from Level 1 support**Requirements**:- Experience with ticketing systems- Ability to communicate effectively with external users- Knowledge of ITIL practices- Background in financial services or banking sector- Understanding of macroeconomics or related fields- Upper-Intermediate English proficiency (B2+)**Nice to have**- Experience generating reports under tight deadlines- Proficiency in handling data analysis- Familiarity with ServiceNow platform- Knowledge of incident and change management processes- Experience working under pressure in fast-paced environments**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Application Support Specialist
hace 7 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoJoin our dedicated team as an **Application Support Specialist**, where you will play a crucial role in managing incidents and analyzing macro and market data for our clients in the financial services sector. Your expertise will contribute to the timely and efficient resolution of support requests, ensuring we meet our service level agreements. If you are...
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Application Support Specialist
hace 1 semana
Guadalajara, México Koch Global Services A tiempo completo2. Job Posting Guide **Your job** **Our Team** Working in the Application Support team, you will provide global support to the tools mentioned above. Perform or assist in root cause investigations and PLM/ALM changes/updates. Make required configuration changes as requested by functional team and Communicate configurations / customizations to technical...
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Application Support Specialist
hace 1 semana
Guadalajara, México Koch Global Services A tiempo completo2. Job Posting Guide**Your job****Our Team**Working in the Application Support team, you will provide global support to the tools mentioned above. Perform or assist in root cause investigations and PLM/ALM changes/updates. Make required configuration changes as requested by functional team and Communicate configurations / customizations to technical...
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Application Support Specialist
hace 2 semanas
Guadalajara, Mexico Metropolitan Area ITC Infotech A tiempo completoAbout Us:ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain...
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Senior Application Support Specialist
hace 5 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoJoin our team as a **Senior Application Support Specialist**, where your role will focus on managing incidents and analyzing macro and market data for clients in the financial services industry.Your contributions will ensure timely and effective resolution of support requests while maintaining service level agreements. If you are proactive and driven to face...
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Senior Application Support Specialist
hace 7 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoJoin our team as a **Senior Application Support Specialist**, where your role will focus on managing incidents and analyzing macro and market data for clients in the financial services industry. Your contributions will ensure timely and effective resolution of support requests while maintaining service level agreements. If you are proactive and driven to...
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Bilingual Support Specialist
hace 4 semanas
Guadalajara, México HRPV Human Resources Puerto Vallarta A tiempo completo**Vacante para la empresa HRPV Human Resources Puerto Vallarta en Guadalajara, Jalisco**:Job Title**:Bilingual Support Specialist**Location: Guadalajara (On-site)Salary Range**:$14,000-$16,000 MXN/month****About the Role**:We are looking for a friendly, bilingual Support Specialist to join our team! If you love helping people and have a passion for providing...
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Lead Cloud Application Support Specialist
hace 5 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are looking for a **Lead Cloud Application Support Specialist**to join and lead our enthusiastic team, which consists of 24 members spanning across three different countries. **Responsibilities** - Set guidelines and manage workflows as outlined in Confluence - Act as the primary point for client escalations, managing interactions and maintaining strong...
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Senior Cloud Application Support Specialist
hace 5 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are seeking a **Senior Cloud Application Support Specialist** to join our vibrant team, which consists of 24 members based across three different countries. **Responsibilities** - Work with automatically generated or user-raised incidents in ServiceNow - Follow detailed workflows outlined in Confluence - Escalate cases to clients and manage...
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Java Software Specialist
hace 1 semana
Guadalajara, México NTT DATA, Inc. A tiempo completoJoin a forward-thinking organization as a Software Development Specialist in Guadalajara, where your skills in application maintenance and support will be valued. You will actively contribute to resolving issues, enhancing application performance, and collaborating with a dynamic team. This role offers a unique opportunity to grow within a global leader in...
