Learning and Development

**Médicos Sin Fronteras en** **México**

**SEEKS**

**Learning and Development (L&D) Associate / Technical Producer **-** **People Management Unit (PMU)**

**Level** **7**

**To join our team in** **Mexico City**

THIS JOB PROFILE IS IN ENGLISH SINCE THIS IS ONE OF THE REQUIRED LANGUAGES FOR THE JOB Médecins Sans Frontières MSF (Doctors Without Borders) is an international medical humanitarian organization that provides assistance to populations in precarious situations and to victims of natural and man
- made disasters and armed conflicts, without discrimination based on ethnicity, religion or political ideology. In line with the values that guide our organization worldwide, the MSF Mexico and Central America office is committed to actions that promote inclusion, diversity, equity and equality in the labor offer and all recruitment processes that we carry out. We seek to serve the general population equally, offering equal employment opportunities for all people, such as members of the LGBTQ+ community, indigenous communities, Afro-descendants, women and people with disabilities.

Learn more about MSF

**Workplace**:Mexico City

**Start day**:February 1st, 2025

**Type of contract**: Permanent

**This vacancy will close on** January 3rd, 2025

**MAIN PURPOSE**

The WoW Program Management (PM) Team collaborates with MSF Operations and HR teams to plan and deliver training courses and other learning events in digital, virtual, and face-to-face training environments. The PMU Team recruits facilitation teams, works with them to deliver learning events consistent with the WoW programs' content and core messaging, pedagogical design choices and training methodology and supports their ongoing professional development.

The WoW Program Management Team collaborates with the Instructional Design team to expand the range and delivery of the WoW program offer in multiple languages. Facilitators and technical producers are integral to expanding, improving, and updating WoW content for all learning events, providing a continuous feedback loop from WoW participants.

The PMU Learning and Development (L&D) Associate / Technical Producer (L&D Assoc/TP) is responsible for the development and implementation of key administrative components of WoW learning events. The role oversees all administrative aspects of each WoW course, as well as supports the development of program management tools and capturing essential WoW program training data. The PMU Learning and Development Associate / Technical Producer reports to the Cohort Planning Officer.

**MAIN ACCOUNTABILITIES**

**Administrative Support to the WoW Planning and Delivery Officer**

It is the principle administrator and mission contact for all Ways of Working (WoW) virtual and in-person training sessions. Liaises with WoW Cohort Planning Officer before and after each WoW session to:

- finalize WoW participant lists for review with the WoW Planning and Delivery Officer
- deliver the relevant WoW instructions, documents, links, etc. to the WoW-host countries, line managers, IT managers and WoW participants
- support the briefings, walkthroughs and debriefings of all WoW facilitation teams, liaising with Cell HR Responsibles, Country PDMs / HRCos / CoFiRHs and guest contributors to set up briefings.
- answer all logístical, content and material-related questions, forwarding technical questions to the Instructional Design (ID) Team as necessary
- ensure latest versions of all WoW files are posted in the correct Facilitator and WoW cohort folders on Teams, SharePoint, and Tembo

Supports the WoW Program Management and Monitoring and Evaluation teams to maintain accurate records of all WoW activities including:

- following and improving the process to launch trainings and the onboarding of facilitation teams, expanding the level of detail to ensure the efficient delivery of all WoW courses
- assisting the WoW Program Management team and WoW facilitators to track pre-work and post-work assignments and activities for each WoW session on Tembo and other learning software, coordinating with HRCos and others to ensure participants are advised of outstanding work.
- reviewing, cleaning and consolidating all WoW participant and course data, and all WoW session survey data

**Other miscellaneous duties**
- Collaborate with the PMU Team to discuss how to improve the participant's experience in courses
- Provides back-up technical support to Facilitation Teams, often at short notice
- Assists with data and file management of course materials and other administrative support tasks
- Attends MSF meetings and learning events to gain information and skills applicable to the WoW programs. Attends regularly scheduled staff meetings, Program Updates and office-wide debates to participate in information sharing across all departments, and stays informed on important MSF topics to be able to contribute to the organization's ongoing development
- Participates in WoW Facilitation Team orien