Learning Experience Specialist I

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The Learning Experience Specialist (LEX) is responsible for delivering a range of training for Global Customer Operations (GCO) teammates to help them understand the PayPal business model, PayPal product, processes, and gain industry knowledge. This includes new hire training, up-skilling, refresher, soft skills, and ad hoc training initiatives. The LEX will support cross-functional improvement projects as well as global projects that drive business KPIs and serve as a SME for GCO. Areas of focus include developing and delivering training, project management, training needs identification, assessment of the effectiveness of training, coaching, facilitation, and key customer metrics.

**Job Description**:
**Core Responsibilities**:

- Leverage different learning methods and channels, (e-learning, discussion boards, classroom, simulation, web-conference), to drive learning enablement and impact performance
- Proactively communicate with stakeholders and Learning Business Partners on identified performance improvement opportunities
- Design engaging learning experiences that support business objectives
- Collaborate and communicate with the learning team on effective design and implementation for maximum impact
- Understand BU metrics and their impact to teammate performance
- Work in production regularly to stay abreast of changes in the business
- Proactively recommend solutions to program curriculum to improve the teammate and customer experience

**Qualifications**:

- Bachelor’s Degree or equivalent
- Able to work flexible hours and/or overtime as business needs dictate
- Travel may be required from time to time
- Demonstrated ability in both independent facilitation and training principles
- Demonstrated ability to write training related material

**Job Requirements**:

- Able to learn new skills or PayPal product knowledge quickly
- Thrives in a constant change environment and will champion change for teammates and learning partners
- Capable to deliver back-to-back in-classroom and/or virtual training

**Experience**:

- Experienced in training needs analysis, design, delivery & assessment is valued
- Previous experience of customer service is essential
- Project Management experience valued
- Experience using Microsoft Office products including Excel, Word, Outlook, Visio, and PowerPoint
- Experience with Adobe Captivate, Articulate or any e-learning tools would be a plus
- Ability to handle multiple projects under pressure
- Must be a team player with an ability to lead and motivate others
- Ability to maintain highly confidential information
- Excellent communication, facilitation and interpersonal skills

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.