Customer Service Representative Ii
hace 7 días
**Customer Service Representative Cuauhtémoc, Mexico City**
**Responsibilities**:
- Enhance organization reputation by providing clients with a first class customer service experience.
- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.
- B2C: Provide post-sale support to customers, assist with order status inquiries and guide customers on gift card usage.
- B2B: Set up terminals and point of sale systems, troubleshoot system issues, generate and interpret transaction reports.
- Utilize strong problem-solving and people skills to ensure first call resolution.
- Build and maintain strong relationships with clients and fellow team members.
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
- Thoroughly document inquiries and outcomes for accurate tracking and analysis.
- Seeks, understands, and implements the client’s expectations.
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.
- Meet and or exceed department performance metrics.
**Qualifications**:
**Education & Requirements**:
- High school diploma or equivalent is _required._
- Associates Degree or higher is _preferred._
- Knowledge of customer service core principles and practices.
- Familiarity with the Microsoft Office Suite.
- Experience in the banking or credit card processing industry preferred, but not required.
- Excellent listening, oral, and written communication skills.
- Friendly and enthusiastic personality.
- Incredible attention to detail.
- Goal and results oriented.
- Resourceful and motivated to learn
- Multilingualism is an asset (French, Spanish, Portuguese)
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class._
Tipo de puesto: Tiempo completo
Sueldo: $22,000.00 - $25,000.00 al mes
Beneficios:
- Aumentos salariales
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: remoto híbrido en 06760, Roma Sur, CDMX
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