Site IT Support

hace 2 semanas

Apodaca, México PPG Industries A tiempo completo

As a SUPPORT ANALYST, you will be part of the Site IT Support track within the IT function team. Positions in this family provide Infrastructure support to end-users at PPG locations.

They work with centralized IT teams to deliver new solutions and support the existing standards Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.

**Key Responsibilities**
- Day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
- Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Maintaining and troubleshooting: PC hardware/software/LAN and voice network
- Technical skills to support user requests independently with standard tools if available
- Knowledge and experience in diagnose problem source through discussions with users.

**Qualifications**
- At least 4years of experience
- English intermediate to proficient
- Proven experience with on site support
- Ability to optimally participate in or potentially lead teams
- Drive to an effective fast paced, problem solving

**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

**PPG Way: (**Click here to learn more about the PPG Way**)**

Benefits will be discussed with you by your recruiter during the hiring process.

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