Order Fulfillment Consultant

We are hiring an **Order Fulfillment Consultant**to support with dealer activities prior to orders being created and placed with Steelcase.

**What You Will Be Doing**:

- This person is the primary business consultant between Steelcase North America, Dealers and Field Sales dedicatedly mentoring and handling dealer activities prior to order being created and placed with Steelcase.
- Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.
- Aware of and supports Lean and continuous improvement methodologies.
- Understands the health and well-being of the dealership through performance measures and plays the role of the dealer advocate to quality and manufacturing management for awareness and drives process improvement.

**Wellbeing Means so Much More than Benefits**:
**We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.**
- ** Employee Assistance Program**, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life. Our team of experts is always available to provide support and guidance to you and your family.
- We offer **learning platforms**, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.
- ** Discounts and**perks** on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.

**Who You Are**:
**Required Skills** and Competencies**
- Bachelor’s degree Business, International Business, Commerce, International Relations or related.
- 1-2 years of experience in a similar role
- Advanced English, spoken and written.

**Desired Skills and**Experience**
- SAP knowledge is a plus.
- Effective communication, written and verbal and are able to organize thoughts and information before sharing.
- You can use interpersonal communication skills to positively interact with a variety of people.
- Possesses good interpersonal skills to effectively modify dealer behavior to conform to the Accelerate order management model.
- Demonstrate poise and confidence when presenting information to any size group. Has ability to lead pre-order meetings with dealer and field sales contacts.
- You have the ability to identify and implement remedial corrective action for order management problems or issues.
- Have an awareness of continuous improvement/Lean methodology. Aware and involved in Lean methodologies.
- Able to work with internal Steelcase departments to fulfill dealer orders and resolve problems.
- You understand technology used to support order management activities
- Display the ability to adapt based on work conditions and management of various time sensitive tasks.

**Who We Are**:

- Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

**Why People Choose to Work with Us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

**What Matters to Us**:
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
- If _you’re_ interested in Steelcase, but this _isn’t_ the right time or role, join _our_ _Talent Community_ to be updated on future openings in your area(s) of expertise._

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