Customer Service

Customer Service & Internal Technical Sales Engineers**Application deadline**:Ongoing.**Workplace**:Hybrid Position**Job Location**:Apodaca, Nuevo León, Mexico**Contract Type**:Full-Time**Employment Type**:Regular

**_Contribute to a thriving sales team whilst delivering world-class customer service, If you want to be part of a dynamic office-based sales team then we could have upcoming opportunity for you_**

**_Join our Grundfos talent pool as we are expanding our Customer Support Center team in Monterrey_**_, Mexico_**

At Grundfos, we are committed to pushing the boundaries of technology and innovation in the world of pumps and water solutions. We are on a continuous journey where collaboration and forward thinking are at the heart of everything we do. We believe that what we do flourishes in an environment that embraces diversity, and that's why we're dedicated to building a team that encompasses various backgrounds, perspectives, and experiences.

**What to expect**

By joining our pool, you'll be the first to know about upcoming opportunities that align with your skills and interests. When this happens, the responsible recruiter will reach out to you directly with more information.

**What kind of jobs do we have open regularly?**
- **Customer Service Application Engineer, Back Office (technical sales)**
- Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem-solving is not available.
- **Customer Service Representative, Front Office**
- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
- Identify business opportunities and handover to external sales.
- Create, delete and maintain Customer contact data in the SAP CRM system.

**What is your background?**

We are open to various talents and imagine that you may have a combination of some below:

- Associate’s or bachelor’s Degree or equivalent work experience
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English.

**Why Join Our Talent Pool**:

- Innovative Culture: Be a part of a culture that thrives on innovation and creativity. We are constantly challenging ourselves to find new solutions and create cutting-edge products.
- Impactful Work: Your contributions will directly impact the development of groundbreaking technologies that help to respect, protect and advance the flow of water and improve lives around the world.
- Collaborative Environment: Join a team that values collaboration and teamwork. We believe that diverse perspectives lead to better outcomes and more robust solutions.
- Continuous Learning: At Grundfos, we encourage continuous learning and development. Whether you're an experienced professional or just starting your career, there are ample opportunities to grow and expand your skill set.

**How to Join**:
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.