Sales Engineer

**Job Title: Sales Engineer**
**Location: WMFTS - Mexico**
**Location Type: Remote**

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

**This role will focus on**:
We are looking for a sales engineer professional with experience in pharmaceuticals or biotechnology to cover our Mexico City territory. In this role you will be responsible:

- Responsible for providing technical and commercial support to key customers, in their region/market, seeking to achieve the stipulated goals.
- Report information from your sales area.
- Seek excellence in service with the aim of achieving customer satisfaction and sustainable results.
- Prospect for new customers and maintain existing customers.
- Work in different segments, observing the particularities and needs of each client:
**What you’ll be doing**
- Develop the market/regions with commercial actions.
- Monitor sales, follow up on key opportunities and continually seek new business.
- Prepare technical specifications and define the project, demonstrating to the customer the advantages and the return they can have with our equipment.
- Provide advanced technical and commercial support to customers.
- Use the ERP system to check the progress of your sales.
- Maintain customer loyalty with periodic visits to understand needs and select the most appropriate solution.
- Map and minimize the impact of competitors’ actions.
- Negotiate sales proposals and projects, maintaining ethics and global compliance rules.
- Provide advanced training to clients and give technical lectures.
- Train potential sales representatives, distributors and employees.
- Keep up to date with the company's global training platform.
- Keep up to date with the particularities of each market/region.
- Monitor the results of the region/market.
- Reporting of sales results and forecasts (weekly FORECAST).
- Participate in fairs and events.
- Visit customers and their facilities to maintain loyalty
- Resolve any incidents after delivery and installation of products.
- Provide support and suggestions for improving performance.
- Support the financial team in billing and portfolio recovery.
- Comply with ISO 9001, 14000 and EHS standards and procedures in accordance with the training carried out periodically

**This is what you’ll need to be successful in this role**
- Engineering: Mechanical or Mechatronics; Industrial; Electronics and Chemistry.
- Experience in industrial sales and advanced technical support.
- Experience in managing key clients.
- Advanced technical knowledge of industrial equipment.
- Advanced commercial and administrative knowledge (desirable)
- Intermediate English

**At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including**:

- **A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Comprehensive private healthcare
- An enhanced retirement plan
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan

**Everyone is Included at Spirax Group**
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more.

Learn more at Our Inclusion Commitments.

**Equal Opportunity Employer**
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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