HR Services Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive and sustainable. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers who take pride in how our work changes the world for the better

**Job description**

HR Services Specialist

You will report to: Lead HR Service Center

Job's workplace type: Hybrid

Located in Santa Fe, Mexico City

**Responsabilities**:

- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
- Identifies and implements process improvement projects to enhance customer experience.
- Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
- Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data's insights with the team.
- Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
- Accurately enters data into appropriate systems and tools.
- Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
- Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed and promptly.
- Identify opportunities to extend best practices to the HRSC team.
- Provide general advice on HR procedures to new or existent employees and managers.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools.
- Maintain employee documentation (personnel file creation, retention, and deletion).
- Perform specific Local Procedures as Benefits Enrollment, Audits (if region requires).

**Requisitions**:

- Bachelor's degree in Business Administration, Human Resources or related field.
- Two years of shared service center or HR representative experience in HR Operations and Global Employee Relations.
- **Advanced English (Must)**:

- Experience handling confidential information.
- Experience with HRIS systems.
- Proficiency Microsoft Office suite.
- Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
- Workday Human Capital Management experience

**What we offer**:
Please contact your TA Team Advisor for details.

**Benefits**:
Once the recruiter contacts you, she will let you know about the benefits that we have as health insurance, pension plan, savings found.

LI-AP2

LI-HYBRID

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.