Data Analytics Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a data-driven and strategic Business Analytics Manager to support our Credit Card line of business in Mexico. This role is critical in enabling localized insights, shaping product strategies, and supporting operational execution through data. You will partner closely with regional and global teams across Product, Growth, Engagement, Risk, and Operations to help drive key initiatives that serve our customers in Mexico.

Role Responsibilities:

- Leading business analysis efforts for Mexico Credit Card;
- Translate local market dynamics into actionable insights by analyzing customer behavior, product performance, and financial metrics;
- Collaborate with stakeholders in Mexico and regional/global teams to support go-to-market strategies and product enhancements;
- Monitor and report on key business metrics through dashboards and performance reviews tailored to the Mexican market;
- Conduct deep dives and cohort analyses to identify trends, pain points, and opportunities for customer engagement initiatives;
- Ensure data accuracy and consistency by aligning with data engineering and governance teams;
- Mentor junior analysts and promote a strong data culture within the local business unit.

Role Qualifications:

- Bachelor’s or Master’s degree in Business, Finance, Economics, Engineering, Statistics, or related field;
- 5+ years of experience in business analysis or analytics, preferably in fintech or financial services;
- Solid command of SQL and Python, along with a proactive attitude toward learning new technologies and coding languages as needed;
- Deep understanding of the Mexican financial market, including customer behavior, regulatory environment, and local fintech trends;
- Proven ability to work cross-functionally and communicate effectively with technical and non-technical teams;
- Experience in credit card customer engagement initiatives is preferred;
- Experience of managing junior analyst is preferred;
- Fluency in English.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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