Associate, Customer Experience

hace 1 semana

Ciudad de México Lyft A tiempo completo

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
- Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.

**Responsibilities**:

- Create a personalized, positive and effortless experience for the Lyft community
- Troubleshoot user problems with the Lyft app
- Document all support contacts in a CRM system
- Make recommendations based on feature requests and bugs reported by users
- Be a community advocate for Lyft

**Experience**:

- 1+ years experience in customer service, required.
- 1+ years experience in call center a plus, but not mandatory
- Computer proficiency required
- Friendly and enthusiastic, social personality
- Dependable and punctual with time management skills
- Strong writing skills and impeccable attention to detail
- Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
- Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
- Keen ability to work independently and in a team
- Willingness to work a range of hours, weekends and holidays

Please submit your resume in English.

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