Customer Experience Manager, Associate

hace 4 semanas

Ciudad de México Infor A tiempo completo

General information- CountryMexico- CityMexico City- Job ID44726- DepartmentSaaS- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsWe are looking for a highly motivated person who will provide scalable services to customers including but not limited to - onboarding, answer customer requests, and promote customers to become referencesA Day in The Life Typically Includes:- Guide Infor customers to maximize their software investment in a 1 to many group settings.- Provide attention to customers, minimizing disruptions and maximizing software use for better business outcomes.- Present live and recorded webinars to enhance customer experience.- Spot risks to customer goals and create plans to address them.- Cultivate customer advocates who provide references.- Support the customer lifecycle with onboarding, adoption workshops, proactive outreach, and regular health reports. Provide updates on customer progress and perform benchmarking as needed.- Continuous improvement on materials, ways to deliver this to customers and the creation of media for our customers.Basic Qualifications:- Experience working with ERP, Cloud, or SaaS companies and software.- Experience working in a customer management role providing support.- Full proficiency in English.Preferred Qualifications:- Experience working in a role managing multiple client/customer relationships.Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México (hybrid role - 3 days per week in the office).- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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