Customer Service Representative Bilingual
hace 2 semanas
The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas - Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes - Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction - Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates - Monitor requirements related to compliance with Corporate Policies - Monitor and implement corrective actions derived from MCA reviews and other control entities - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 2-5 years of relevant experience - Proficient in Microsoft Office - Consistently demonstrates clear and concise written and verbal communication skills - Ability to work in fast pace and changing environment - Ability to analyze data and solve problems - Proven organizational and time management skills **Education**: - Bachelor’s degree/High School degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. English 85% Spanish 90% - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Representative
hace 3 semanas
Metepec, México TAP A tiempo completo**Vacante para la empresa TAP en Metepec, Estado de México**: One of the most Important Contact Center in Mexico is currently looking for Customer Service Representative️EXPERIENCE NO NEEDED️️Attractive monthly incomesFull training paymentBenefits over the law. ️️Short term growth opportunitiesWhat we need:Advanced English level.Basic PC...
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Service Associate Bilingual
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Customer Service Team Coordinator
hace 7 días
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Team Coordinator
hace 5 días
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Online
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Service Analyst
hace 3 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team.The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Customer Service Manager
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Customer Service Team Coord
hace 7 días
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Support Customer Service unit,...
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Customer Service Team Coord
hace 5 días
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Pl
hace 3 semanas
Metepec, México W. R. Grace & Co. A tiempo completoEnsure order management compliance with operational processes, customers master, inventories, and documentation related to material supply, guaranteeing quality, adherence to deadlines, and accomplishing internal customers satisfaction.Additionally, the role aims to optimize coordination between the involved departments, providing support to the sales,...
