Customer Service Team Coordinator
hace 4 semanas
The Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit, typically consisting of multiple teams performing related tasks (e.g., customer service, training, business planning and analysis) to ensure service meets or exceeds client expectations- Recommend new work procedures and contribute to the development of process enhancements, customer service techniques, models and plans, as needed- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels- Inform clients of ongoing market initiatives**Qualifications**:- 5-8 years of previous experience required- In-depth disciplinary knowledge- Consistently demonstrate clear and concise written and verbal communication- Proven diplomatic and analytical skills**Education**:- Bachelor's degree/University degree or equivalent experience- **Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Team Coord
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Customer Service Analyst
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Customer Service Online
hace 5 días
Metepec, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Customer Service Manager
hace 2 horas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
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Service Sr Supervisor
hace 4 semanas
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Service Supervisor
hace 5 días
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
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Customer Service Representative
hace 2 semanas
Metepec, México TAP A tiempo completo**Vacante para la empresa TAP en Metepec, Estado de México**: One of the most Important Contact Center in Mexico is currently looking for Customer Service Representative️ EXPERIENCE NO NEEDED️️ Attractive monthly incomes Full training payment Benefits over the law. ️️ Short term growth opportunities What we need: Advanced English...
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Customer Service Pl
hace 2 semanas
Metepec, México W. R. Grace & Co. A tiempo completoEnsure order management compliance with operational processes, customers master, inventories, and documentation related to material supply, guaranteeing quality, adherence to deadlines, and accomplishing internal customers satisfaction. Additionally, the role aims to optimize coordination between the involved departments, providing support to the sales,...
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Gerente de Administración
hace 2 semanas
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
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Gerente Contac Center Inboudt
hace 7 días
Metepec, México Citi A tiempo completoThe Customer Service Team Coordinator is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Support Customer Service unit,...
