Service Associate Bilingual
hace 3 semanas
The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clients- Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit- Make recommendation for temporary line increase, as necessary- Develop and maintain detailed knowledge of an expansive set of products and service offerings- Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Basic level experience in a related role (combination of education/experience)- Effective written and verbal communication skills- Influencing and relationship management skills- Proven ability to creatively solve problems**Education**:- High School or Equivalent ExperienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.85% - English95% - Spanish- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Service Associate
hace 5 días
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Service Associate
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct...
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Service Associate 2
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct...
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Service Associate
hace 3 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct...
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Customer-First Retail Sales Associate
hace 3 semanas
Metepec, México American Eagle Outfitters Inc. A tiempo completoA popular apparel retailer is seeking a Sales Associate in Metepec, Mexico.The role focuses on generating sales through exceptional customer service and product knowledge.Candidates should have previous retail experience and strong communication skills.Flexibility in scheduling is required, including evenings and weekends.Join a brand committed to equality...
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Customer Service Representative Bilingual
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Service Associate 2
hace 3 días
Metepec, México Citi A tiempo completoEl asociado de servicios 2 es un puesto de nível inicial responsable de ejecutar actividades de servicio al cliente mientras garantiza el cumplimiento de las políticas y directrices de Citi, en coordinación con la función de Servicio al Cliente. El objetivo general es resolver consultas y problemas de clientes, y proporcionar apoyo constante al...
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Ae - Sales Associate - 30 Hours
hace 3 semanas
Metepec, México American Eagle Outfitters Inc. A tiempo completoPosition SummaryThe Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience.The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times.The Sales Associate is expected to role model AEO values...
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Banamex Representante de Soporte Back Office Cc
hace 2 semanas
Metepec, México Citigroup A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Banamex Representante de Soporte Back Office Cc
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
