General Supervisor Customer Service

hace 1 semana

Ciudad Juarez, México PKC Group A tiempo completo

Cd. Juarez Chihuahua

**Customer Service Coordinator**

Responsible for managing the customer service team and production control team to ensure total customer satisfaction and work to assure: *100% on-time/in full delivery, *Zero past due, *100% accuracy on sales projection, *Zero Past due, *No new obsolescence added because balance out programs not observed,, collaborate with plant goals assuring *2 EH&S incident/accident prevention reports and *1 Kaizen event by month by Salary and indirect associates under his/her management keeping efficient and effective communication to all levels.

**Responsibilities/ Skills.**
- Take care of the health and safety rules and policies, observe the legislation with authorization to stop any process when some of those are in risk.
- Analyze and Understand order change management and align with customers based on demand variation analysis.
- Analyze customer demand waterfall (historical and future) and identify any spikes or decreases to proactively propose solutions
- Ensure proactive monitoring of changes to demand through tools (e.g., drop-in, drop-out, pull-in, pull-out).
- Provide oversight of customer escalations and coordination of internal response, leveraging the right stakeholders and follow through to effective resolution.
- Ensure the highest service is provided to our customers, communicating proactively, and managing on time deliveries.
- Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
- Develop, continuously improve customer service tools/processes, and define action plans to drive results.
- Monitor and measure customer service metrics and compile accurate reports.
- As head of the Production Control area, this position is Responsible for supporting production activity and ensuring that business objectives are met. Its functions include controlling production plans, identifying risks, reporting to managers, preventing shortages and excesses.
- Lead the plant effort to avoid any potential obsolesce or real obsolete coming from customer changes or demand cancelation.

**Profile.**
- Bachelor’s Degree in business administration or related field required or 10+ years of experience in customer service in a manufacturing environment.
- Fully fluent in English and Spanish

**Skills/ Knowledge requirements**:

- Strong experience in ERP preferable Plex and or SAP
- Office proficient
- Excel advance user
- Fully Bilingual
- Problem-solving skills, especially in situations of high stress.
- Strong analytical skills to analyze demand, forecast, variation, etc.
- Ability to motivate others on a team and help them succeed.
- Ability to lead with empathy and a positive attitude.
- Ability to generate a variety of reports and presentations displaying customer service performance.

**Competencies**
- Communication
- Initiating Actions
- Lead Team
- Customer focus
- Planning and organizing
- Making decisions

**Benefits.**
- The position is a regular active, full time role with competitive total rewards.
- Equal Opportunity Employer - Inclusive Company

**How to apply.

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