Business Systems Analyst Iii- Salesforce

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Why do you want to join our team?

But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing extraordinary results-not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.

Come work at a place where innovation and teamwork come together to build and support the most exciting missions in the world You get the adventure and independence of working at a start-up without any of the financial risks because you are supported by a growing Fortune 1000 technology company.

What will you do?

Your primary responsibilities will include:
BUSINESS ANALYST responsibilities
- Analyzing a broadly defined area and using functional decomposition to define high-level epics and stories to create a well-organized Product Backlog
- Analyze and translate business requirements and acceptance criteria into functional and non-function system requirements
- Experience with common business Support processes, such as Sales, and Services development - Lead, Opportunity or Case Management processes
- Design reliable/scalable/reusable/future-proof solutions to the business requirements/specifications/acceptance criteria and can effectively present your solutions to the review board in the format of POC or flow diagrams
- Identifying related user stories and epics, grouping them into themes as necessary, and documenting the interrelationship and associated business process flows, as necessary
- The interrelationship of user stories and epics should be well-understood and the implementation of stories across different functional areas may require some planning and coordination so that they are consistently implemented
- Contribute to the scrum team by involving in Grooming/Planning/Retrospective/Scrum meetings, especially helping Product Owners in story writing, and grooming so that developers can provide consistent and reliable LOE estimates
- Work with the enterprise architects and the solution architects to design a technical solution that meets the company’s service level standard, security requirement and minimizes the dependency of the upstream teams and the impact to the downstream teams
- Work with the product owner to understand the acceptance criteria and provide alternatives to any unattainable asks
- Understand the business complexity and provide resolution/workaround to the user's problems
- Describe issues and work with the development team on engineering and implementation of technical solutions to them

Other responsibilities
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Provide excellent customer service to IT internal and business partner customers
- Perform other related duties as assigned.

What do you need to be successful in this role?
- Strong skills in communicating with different roles in a scrum team
- Expert understanding in Salesforce data security model and working experience in setting up data security via configuration and coding alike
- Experience implementing solutions in Salesforce technologies such as Apex, Triggers, Lightning Design, and Visualforce pages; Salesforce Lightning Aura Components, Lightning Web Components is a plus
- Ability to configure, test, debug, and maintain Salesforce platform
- Strong attention to detail, organization skills, and excellent problem-solving skills
- Experience in HTML, XML, JavaScript, and SQL.
- Familiarity with Azure DevOps
- Experience working with technical and business stakeholders from global cross-functional teams
- Excellent analytical, critical thinking, documentation, and problem-solving skills

What will we look for on your resume?
- Bachelor’s degree in business, MIS or related field; and/or equivalent work experience
- 3+ years of experience as a Business System Analyst supporting Salesforce and 1+ years of Salesforce Communities
- Experience with Salesforce configuration, JavaScript, CSS, HTML, Lightning component (Aura/LWC) is a plus
- Salesforce Certifications (Certified Administrator, App Builder, Community Cloud Consultant)

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Our values:
At F5 we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Loyalty, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun

Equal Employment Opportunity

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