Salesforce Business Analyst

hace 3 semanas

Guadalajara, México Altitude Technology Solutions Inc A tiempo completo

**Role: Salesforce Business Analyst****Location: Guadalajara ,Mexico (Remote)**- Gather and analyze data for potential business expansion- Identify specific business opportunities- Influence stakeholders to support business projects- Assist with project management for selected projects- Coordinate with different departmental teams to produce better business outcomes- Test business processes and recommend improvements- Convert road map features into smaller user stories- Write clear and well-structured business requirements / documents- Write EPICs and user stories- Identify automation opportunities- Create reports, dashboards and visualizations to understand business performance- Analyze process issues and bottlenecks and to make improvements- Communicate and validate requirements with relevant stakeholders- Develop and maintain reporting tools- Perform data discovery, analysis and modeling- Collaborate with product manager on road map planning and prioritization**Responsibilities**- Define configuration specifications and business analysis requirements- Perform quality assurance- Define reporting and alerting requirements- Own and develop relationships with partners, working with them to optimize and enhance our integration- Help design, document and maintain system processes- Report on common sources of technical issues or questions and make recommendations to product team- Communicate key insights and findings to product team- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer**Required Skills**:- Previous experience in Business / Systems Analysis or Quality Assurance- A degree in IT / Computer Science- Proven experience in eliciting requirements and testing- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools- Solid experience in writing SQL queries- Solid experience building complex spreadsheets.- Basic knowledge in generating process documentation- Strong written and verbal communication skills including technical writing skills- Fluent in English**Preferred Skills**- Service Cloud Salesforce - Omnichannel preferable- SQL- Jira & Confluence**Regards****Ravinder Sharma****Phone Number : ****************Text Now : ****************Job Type**: ContractContract length: 6 monthsPay: $***** - $***** per hourExpected hours: 40 per week

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