Sales Operations Analyst

Job Description

**Zendesk’s GTM Operations team is looking for a driven Sales Operations Analyst to help manage and operationalize the sales compensation strategy and headcount & productivity reporting for our Sales Organization. Money is what motivates every sales person and is the main **_strategic_** lever the business has to achieve their goals. As an Analyst, you will get to be at the center of the action working with executives on key initiatives & reporting.**

**Zendesk’s GTM Operations team is a group of highly quantitative individuals who love working with our sales team and other business counterparts, turning data into insights and communicating our findings fearlessly. Our team is looking for a similarly minded individual who is constantly curious and driven.**

**You will be focused on building scalable processes, increasing operational efficiencies and developing insightful reporting focused on our sales productivity & compensation. We want to provide a best in class experience to our sales team, and ensure our processes, systems and reporting are built to scale with our growing business. You will be a key partner to Sales leadership, GTM Operations, Finance teams, and many others.**

**We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change & insights to support our company’s growth. If this sounds like you, we would love to hear from you**

**What will I be doing?**
- ** Point of contact for Global Teams such as Sales leadership, GTM Operations, Finance and HR for all sales productivity and compensation related issues or inquiries related to compensation operations**
- ** Analyze recurring pain points and create & implement solutions to help mitigate and eliminate them**
- ** Help develop and implement sales operations policies and processes that scale for growing sales teams globally - one of your favorite words should be **_automation_**
- ** Create and maintain documentation to boost knowledge sharing and enablement across teams**
- ** Work with our SFDC/IT systems team for any technical systems improvements**
- ** Manage and improve ongoing sales on/off boarding, promotions, and quota assignments to ensure all sales people have their compensation plans set up properly and promptly**
- ** Drive compensation operations work as it relates to yearly roll out of ICPs**
- ** Perform systems and data investigations and validations to ensure quota crediting is accurate**
- ** Proactively enhance, maintain & analyze sales attainment, headcount and territory health metrics to be used by executives and sales management, as well as other ad-hoc analysis**
- ** Manage & resolve global deal disputes, exceptions and adjustments**
- ** Support special projects such as structuring business problems, evaluating options, implementing actional recommendations and tracking success**

**What skills do I need?**
- ** 2+ years of relevant experience**
- ** Strong knowledge of sales operations and compensation processes**
- ** Strong business analysis, insight & judgment, team orientation and collaborative style**
- ** Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment**
- ** Exceptional independent problem solving and detailed oriented skills**
- ** Excellent communication and influencing skills, including the ability to manage senior stakeholders**
- ** Prior experience in a technology/software/SaaS company is a plus**
- ** Strong Excel/Google Sheets skills such as being able to understand and navigate formulas**

**Where We Work**

**Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.**

**The Intelligent Heart Of Customer Experience**

**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.**

**Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global di