Analyst, P2p Customer Care

hace 6 días

Ciudad de México Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**

We are seeking a detail-oriented **Analyst Procure to Pay - Customer Care** to join our team. This role is responsible for providing world-class, proactive customer service to both internal and external stakeholders, ensuring alignment with company policies and procedures.

**Your New Accountabilities**
- Investigate and resolve complex issues, including missing payments, duplicate invoices, and purchase order discrepancies.
- Ensure all Procure to Pay (PTP) inquiries are handled in compliance with company policies.
- Deliver support to global internal and external customers across various regions.
- Demonstrate in-depth knowledge of Procure-to-Pay (PTP) processes.
- Complete ad hoc assignments as directed by management.
- Support system enhancements, process improvements, and the implementation of new company codes, including testing and validation.

**Qualifications & Experience**
- Bachelor’s degree in business or commerce.
- 2-5 years of relevant experience in Accounts Payable or related finance functions.
- Strong understanding of AP processes and financial controls.
- Experience with ServiceNow is a plus.
- Proficiency in SAP and Ariba is preferred.
- Excellent written and verbal communication skills in English.
- High attention to detail and accuracy.
- Demonstrated ability to work effectively across cultures and time zones.
- Flexible, adaptable, and able to thrive in a global environment.
- Proven track record of meeting deadlines and delivering results.

**How We Get Things Done**

**Championing Inclusion at WBD

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