Office- Based Account Manager

**Office Based Account Manager (OBAM)**

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs - today and in the future.

**In your future role as OBAM you will**
- Grow business at existing accounts
- Review, manage and improve pricing levels within guidelines set out by commercial management.
- Develop new accounts for future sales.
- Exercise technical selling to the fullest by calling technical employees at accounts (manufacturing managers etc).
- Prospecting
- Approach potential customers to check if there is a demand for BUPC products
- Make value proposition and utilize resources within BUPC to convert the opportunity into business
- Provide market intelligence feedback to commercial management on
- Market environment
- Potential new projects
- Manage relations with internal functions/departments to ensure customer satisfaction
- Ownership of customer complaint (OFI) resolution, as appropriate.
- Grow customer relationships to a magnitude such that they can be turned over to field account managers.
- Establish alone or in concert with field account manager(s) an annual sales plan for the assigned business scope within the overall strategy set out by commercial management. Such sales plan should aim to protect existing business as well as developing new business.
- Pre-planning and timely reporting of customer calls as appropriate using pre-defined templates.
- Provide reliable sales forecast to ensure proper product availability planning.
- Participate in regular margin management review meetings with commercial management
- Meet Annual Sales Budget (Volume, Revenue, Contribution Margin) defined by commercial management
- Days of sales outstanding should be within the annual target
- Overdue receivables should not exceed target of total receivable amount
- Sales forecasts in Arkieva should be accurate and updated regularly
- Price Quotes (SCL’s) should be accurate and up to date.
- Meet agreed number of call reports per year.
- Timely follow-up on samples sent to OBAM accounts

**We believe you bring**
- Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred
- 3-5years of customer or technical service experience in a business to business environment.
- Knowledge of the Polymer market is a strong plus.
- Additional education in economics or MBA would be valuable.
- Excellent communication skills, both written and oral in Spanish and English required.
- Should have talent and ambition to work in a technical sales environment.
- Open minded for cultural diversity
- Excellent commercial skills in order to establish good relationships within targeted customer organizations and build new customer relationships.
- Strong computer skills with ability to use spreadsheets, databases, ERP and CRM systems, presentation, and word processing software
- Ambition to grow within the organization

**We believe you have** Excellent communication skills; including listening, managing customer objections and prospecting.

**About Nouryon**

We’re looking for tomorrow’s Changemakers, today.

Visit our website and follow us on LinkedIn.

**#WeAreNouryon #Changemakers**
- Standard**Vacancy data**:

- Closing date- Open until further notice- Vacancy number- N0009925**Organization**:

- Continent- North America- Country- Mexico- State/Region/Province- Mexico State- Site- Los Reyes La Paz**Job characteristics**:

- Job area- Customer Service- Hierarchy level- Entry Level- Full time/part time- Fulltime- Contract type- Permanent