Api Product Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a passionate Product Operations and Analyst who has knowledge in API and has good critical thinking, customer centric, and excellent execution. In this role, you will be working closely with food operations, product and engineering teams globally to operate API integration and develop integration strategies in LATAM.

Role Responsibilities:

- Follow/improve already created processes to complete tasks for LATAM stores/integrators.
- Collaborate with China and LATAM stores/integrators, to provide technical solutions and support to LATAM stores/integrators groups.
- Be the point of contact of LATAM stores/integrators with DIDI for the integration part. Check and report issues, bugs and technical issues found to China team.
- Make operation/status reports and share them with the stores/operations team. Organize in a structured manner the issues found for a better and efficient solution or reply.
- Follow up the solutions and make sure that it is fully closed.

Role Qualifications:

- IT relevant degree or background.
- Chinese is a must, high proficiency in English (reading, writing, listening and speaking); Spanish is a plus.
- Structured ideas: Understand how to position ideas to be appealing to users.
- Knowledge of API, Phython, SQL or relevant fields.
- Creativity to provide solutions

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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