User Product Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We're looking for someone to boost our Fintech Cash loan business. As the product manager of Didi Cash loan, we hope you have experience in the Cashloan product, and are very familiar with the Mexican local Fintech market. Also, have good communication and collaboration skills.

You’ll collaborate closely with Product Managers and work with Marketing, Customer Experience, Legal, and Localization teams to bring real solutions to life. We’re seeking a curious, organized, and proactive individual who thrives in ambiguity, asks great questions, and loves solving problems. If you're someone who enjoys turning insights into action and wants to understand how tech, data, and customer needs intersect, this is your launchpad. Expect hands-on exposure and real impact.

Role Responsibilities:

- Deeply understand users. Conduct competitor and user research to gain deep user insights.
- Building internal and external user feedback channels, identifying user pain points, and building resolution mechanisms.
- Complete PRD and follow up on projects, deliver product features, and enhance product experience
- As a hub between the local operation team and the Chinese Product & Tech team. helping the operations team improve the retention rate and activity rate

Role Qualifications:

- More than 3 years of experience
- Bachelor's or above degree
- Soft Skills - 1. Good at communication. 2. User perspective thinking. 3. Goal-oriented 4. Data-driven
- Hard Skills - 1. Good at product design software. 2. Good at ABtest & data analysis 3. Good at project management
- Preferred Industries Experience: Fintech credit card
- Fluent in English and Spanish

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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